Call the duty manager! This service is not good enough…and hurry!
F&B manager Victor Saurombe (was chef’s assistant), reservations manager Herbert Muzure (was waiter), general manager Jonathan Hudson (was “big chef”), Lokuthula Lodges manager Daniel Mhlanga (was barman)
“Where’s my food waiter….hurry up!” “Call the duty manager this is not good enough service.” “We’ll leave a tip at reception.” “Can we share a bowl of ice cream between three?”
Everyday anecdotes from restaurants the world over. Except this was Independence Day (April 18) at the international award-winning Victoria Falls Safari Lodge (VFSL)…and the “guests” were general staff, from gardeners to maintenance men, being served by VFSL management to mark the auspicious occasion.
The setting for two hilarious hours was the staff canteen for lunch while management Chefs, lead by Les Roches Swiss-trained general manager Jonathan Hudson, cooked up a storm in the kitchen.
“We decided to treat the staff,” said Jonathan, “and a bucketful of laughs was had by all. A lot of sarky comments about the tipping process and overall a tremendous impact on staff morale. It was a delight to watch staff walk past and do a double-take when they saw us serving in the canteen.”
Prime mover of the event was VFSL food and beverage manager, Janice Krieke-Moyo, who says that the staff unanimously voted for deputy general manager Ronald Ngwenya was waiter and porter of the day….”he portrayed unquestionable customer care.” One hilarious moment came while Ronald was cleaning the tables and chasing the wild warthogs around the canteen.